Questions
& Answers
Tuition,
Polices, Programs & Agreement Q&A
Question:
I need to take off some time for other activities or vacation.
Answer:
First very few martial arts, dance, gymnastics centers or fitness
centers give credit for missed classes. As per your agreement with ATC,
we reserve the right to approve or deny extended missed classes. ATC
normally only extends “class” credit due to serious illness or vacation
time. So please schedule other activities around your scheduled ATC
class times, otherwise you will not benefit from the martial art
classes, and you risk your child losing motivation.
We will only approve class time extensions with prior written notice.
You will then receive a maximum of 30 days of class time extension
within a calendar year. All other missed classes can be made up during
that month in an appropriate class time.
Upon approval, the classes credited will be added to the end of your
existing agreement. Any short term absences can be made up in extra
classes within 90 days of the absence and must fall within your contract
period.
Your tuition payments will continue to be billed and ALL TUITION IS DUE.
Class Extension Time: 12 Months = 30 days / 24 = 60 Days
Any other missed classes must be made up during the same missed month.
ATC is not required to give any class time extension we do so as a
courtesy and this time is limited..
Question:
My Child is doing too many activities so I want to cancel.
Answer:
ATC Student Services is not to blame if you overbooked your child’s
schedule, suddenly you do not have the time for your child’s training or
you registered them in other activities which conflict with his/ her
training or make it tough to maintain both activities.
A member/parent who thinks or acts like another activity is more
important than martial arts, is not just disrespectful to the art, but
to all its Masters and Instructors. It is also impolite to fellow
classmates. This is like someone telling their football coach, “Sorry,
I can’t make the practice because I have to go to a movie.” This action
just shows the member’s level of true commitment to training and to his/
her academy. So, suddenly ATC Staff should say it’s okay to quit because
of lack of commitment or parental guidance. You made a commitment that
needs to be completed. ATC has taught thousands of students, and for
over 30 years we have been upfront and honest with all our members. ATC
has found that if parents support their child in the martial arts, the
child will excel and find it easier to overcome training and life’s
obstacles.
Some people are not sure at the time of registration about the
dedication or commitment needed to learn martial arts. That is
why ATC offers everyone a Month to Month Non Discounted Program or a 3
Month Trial Program first to all its new members to see if they enjoy
the classes and to see if they can commit to the time needed to learn.
ATC recommends these shorter term programs before anyone commits to a
longer discounted program. ATC also offers all new members discounted
12-24 month courses with free equipment or free uniforms and a large
monthly discount for signing a longer term agreement. (ATC Discounted
Programs are 20% to 50% off the standard fees offered at other martial
art schools - Free Uniform - No Registration or Sign Up Fees)
If any member decided to choose the discounted 12-24 month course and
he/ she signed the paperwork, then he/ she promised to pay that program
and signed a contract that says No-Refunds and No Cancellations.
Question:
I want to cancel my program.
Answer:
ATC does not cancel or give refunds so please do not call or write
student services and tell them what is fair or tell them that the
instructor said you can cancel. ATC cares about its members.
Just because you have been a student for many years, does not mean you
have different rules from other students. ATC Staff members follow
company policy and company rules. ATC Student Services can assist you in
many ways if you are having financial issues or other special issues,
but we do not cancel discounted programs. You can also give the program
as a gift to a friend or transfer it to any non-member with ATC Student
Services’ approval.
Question:
That does not seem fair.
Answer:
ATC has to operate like any good business; the electric company does not
care if we are Masters and we have to pay our overhead. So if a
person bounces checks, pays late or does not fulfill his/her agreement,
the academy which has limited class space looses… and that is not fair.
What is not fair is that some untruthful people received extra discounts
and free equipment based on the discounted program "they picked," and
most of the time they practice months without paying or while bouncing
checks. Their tuition fees are months behind, or even worse, they
committed to a program and had no intention of completing that program.
Then they come up with deceitful excuses why they cannot continue or why
they cannot pay monies due. They call the ATC office and ask to cancel
and complain about receiving letters from Student Services. These same
people do the same at every academy in the area, defaulting on a
program, bouncing checks, not paying for equipment or uniforms is
stealing… and that is not fair.
When a new member visits ATC, all Masters and Instructors are very
honest. They present the new member with several different programs at
the time of registration. They emphasize that Martial Arts and Olympic
Sport training are “serious commitments” and as with any art (Dance,
Music, Painting), it takes years of training, dedication, perseverance
and discipline to benefit.
ATC has the proven track record in developing (sport & life) champions,
improving grades, teaching proper self defense, leadership skills and
life skills and changing people’s lives, especially if parents and
students (children & adults) commit the time required to improve and
maintain a positive mindset to learning. If your child is having a
motivational issue, we are the professionals, so call you’re Master and
he/she will have a meeting with your child to re-motivate him/her. 95%
of the time, it is just because the classes are more challenging and
just like school, the higher you go, the more challenging it becomes,
and the more support and motivation an adult or child needs...
(Read - My child wants to quit)
Please review your original paperwork.
Question:
When is my tuition due?
Tuition is due on the first of the month. If you pay after the
7th, there is a $20.00 late fee which must be paid. To avoid a late fee
you can sign up for automatic draft credit card or ATM draft card
payments. Until tuition is current student will not be permitted in
class and will be asked to sit out. If you are going to be late with
your tuition inform student services to avoid a late fee.
Student Services: 1-951-898-8851
Question:
What if I am having financial problems or lost my job?
Sometimes these things happen and ATC has assisted hundreds of student
over the years to get back on track and train until things get better.
We are a family and we all have responsibilities. ATC billing
office is friendly and is willing to work with you so you can continue
training towards your goals, but your program must be completed.
Student Services Student Services 951-898-8851 (M-F 9am to 4pm)
Question:
What if I am late more than 5 times?
If your tuition is late more than 5 times, we can ask you to pay your
program in full. Please understand that your tuition pays our rents and
staff. So please make your tuition on time. We will not tolerate
students that attend 2 months without paying their tuition. If you need
some assistance or payment extensions please call student services
Question:
What if I am more than 60 days past due?
If you are more than 60 days past due on your tuition, your program
balance will be sent to collections and will be due in full. If it
is not paid or reinstated, then collection actions will follow and it
will reflect on your credit history.
Question:
What if I signed up for a trial course, can I get a refund?
If you registered for a 3 month trial program, which is just what it is.
If after one day you drop out, then you will not be refunded as per your
paperwork. This is why it is called a trial program.
Question:
What if I paid in full, can I get a refund?
If you paid in-full you were given a large discount and we do not refund
on paid in full courses, since we would have to prorate you based on a
month to month program, which could cause you to owe the academy
tuition. As stated on your paperwork and the Credit Card Slip - ATC has a no-refund policy.
Question:
What if I want to cancel my paid in full program?
There are No Cancellations on paid in full programs as per you
agreement.
Question:
What if I want to cancel my 3,7,13,25 discounted program?
When you first entered our academy you were offered several program
choices, which saved you considerable money from a month to month fee
of up to $500.00 per person. If you chose a 3, 7,13, 25 month
discounted program, you’re are bound by your agreement to fulfill your
discounted course.
Question:
What if I go on vacation or I am sick for several day?
If you are on a 3/7/13/25 month discounted program you must pay all your
tuition fees, and if you miss 30 days we will extend you a onetime 30
day courtesy class extension for missed classes at the end of
your contract. If however you are sick or planning a vacation for
several days you should call you Instructor and inform him/her of your
time missed to receive any courtesy class extensions if this is not done
then we cannot offer class make ups. As a courtesy approved missed
classes can be made up during the week at any time with your
instructor’s permission. Any short term absences can be made up in
extra classes within 90 days of the absence and must fall within your
contract period.
Please schedule other activities around ATC class times, otherwise you
will not benefit from the martial art classes and you risk your child
losing motivation.
Question:
Do I have to pay if I am sick or on
vacation for over a month?
If you miss classes for three consecutive weeks or longer because of a
planned vacation or a serious illness arises then prior notice in
writing is required for your one time Courtesy Class Extensions.
If you contract goes into default (non payment) or collections, you are
not eligible for courtesy class extensions. Students must attend
scheduled times. There are no class extensions if you go to full
collection status.
Question:
What if I miss classes do I have to pay?
If you miss classes you still must pay all your tuition fees and you can
make up your missed classes during that month. Whether you attend
classes or not, you must complete your course tuition requirements.
Question:
What if I miss classes can I test?
If you miss classes you will not test, every student needs to meet the
class time requirements, curriculum and the mandatory waiting period.
ATC does not make any guarantees or promises that you will receive your
Black Belt or any belt, especially if you miss classes and the needed
requirements.
White Belts: 12 to 16 Classes
Beginner Levels: 18 to 20 Classes
Intermediate Levels: 24 to 26 Classes
Advanced Levels: 24 to 30 Classes
Testing For Black Belt: 4 Pre Tests = 96 Classes
Testing For 2nd Dan Black Belt = 192 Classes
Testing For 3rd Dan Black Belt = 288 Classes
Click Here For Time Requirements - Months and
Years:
Question:
What if I have a returned check?
If you have a returned check there is a $25.00 check fee. If you
have more than
3 returned checks on your program, your balance will be due in full. I
NSF checks are not paid within 15 days it will be forwarded to ATC
collections.
Question:
What if I want to practice but I fell on some hard times?
ATC wants to assist you in those times of need so we offer 2 options on
60-90 day past due accounts:
1) As a courtesy ATC will reinstate your contract (one time) and you can
start
fresh. If you did not attend during that period of non-payment
ATC will waive
past outstanding balances.
2) You pay the outstanding balance and as a courtesy we will credit you
your some missed class time.
Question:
What will happen if I just stop paying and practicing?
ATC takes commitment seriously. When you registered, we gave you
several program options. ATC did not force you to sign a contract, as we
do offer month to month programs. You selected a discounted program and
you are responsible to fulfill your agreement, whether you practice or
not. If you do not fulfill your commitment or try to make threats, then
we will automatically forward you to our collection company. So we ask
that you act in a professional manner and realize you signed a binding
contract.
If, you just leave and ignore your responsibilities and Student
Service’s attempt to assist you in bringing your tuition current, our
tuition office will contact you by phone or letter, and after 45 days
you will be reported to our collection company. You will then have
30 additional days to become current on your tuition or after the 90 day
mark if you are not current, the collection company will send a negative
rating to the 3 major credit bureaus. Then they will pursue with full
collection legal actions. At that time, all legal fees, late fees
and accumulated interest fees will become due in full. There are no
class extensions if you go to full collection status.
Question:
What If I get injured in class do I need to pay?
Tuition is still due but ATC as a courtesy will extend you class credit
for timed missed. ATC does not pay for any injuries, you should have
medical insurance or you can purchase an additional secondary insurance
through the
AAU
or
USATKD.
ATC as a courtesy will extend you a courtesy class credit for timed
missed.
Question:
I want a refund on my discounted program?
·
There are "No Refunds on any paid in full programs" even If you
cancel before the
cooling off period or quit anytime thereafter & even
if you move.
· If you signed a contract there are no cancellations and no refunds.
·
If you move and ATC does not have a location within a 25 mile radius you
may cancel
your installment payments, (Cancelation Fee May Be Required)
and you must
be current on all your tuition and you must give a 30 Day
Notice. NO Refunds on
Discounted cash paid in full programs.
·
If you move, proof will be required and Student Services will verify all
moves.
(New Current Driver’s License and Current Utility Bill)
·
You may cancel with a permanent long term disability or students or
buyers death. A
Permanent
Disability must be verified with a
"Certified Physician’s"
letter and the
state, we do
not except Chiropractor or Acupuncturist or Therapist letters.
·
You cannot cancel this agreement based on any pre-existing conditions.
·
It is further understood that the buyer is responsible for all tuition
payments and any
legal fees and collection fees needed to enforce this
contract.
·
If your contract goes into 45 Day default for non-payment then it will
be sent to basic
collections and you will have 15 additional days to
reinstate your program otherwise
your full balance will become due and
this contract will then move to final phase
collection status and
reflect on your credit.
· NO Cash Refunds.
·
In certain cases ATC may choose to cancel and prorate your program for
cancellation. If they do so, it will be based on the current Month to
Month Academy
Rates of ($250 to $300 per person + Uniforms and any other
collection fees). Your
proration will be based on all months used up to
cancelation date. Any eligible
cancellations must still be approved by
Student Services. ATC Student Services
maintains this option and may
refuse you a proration or cancellation.
Student Services Tel: 1-951-898-8851